![]() The existence of these policies safeguards the interests of over 100 million users, deters bad actors from exploiting users on our platform, and fosters a more stable trading environment. Having clear processes in place to accept and respond to regulatory and law enforcement inquiries allows for a robust product ecosystem to exist on the Binance platform, without fear of widespread outages resulting from sweeping regulatory actions. We do our best to highlight this obligation clearly in our Terms of Use, as well as throughout our ecosystem. This ensures that law enforcement has the tools necessary to conduct investigations while preventing potential overreach or abuse of power. However, there are strict rules in place in jurisdictions across the globe that must be followed by both crypto exchanges and law enforcement before a user account can be frozen. ![]() This is critical for the growth of the blockchain and crypto ecosystem. Backgroundīinance, like banks and any other traditional financial institution you interact with on a daily basis, must abide by local, state, and federal laws in order to remain compliant and to foster a safe trading environment for our users. ![]() We will dive deeper into these reasons in this article as well as share with you the steps on how you can work with our team to get your account up and running again. Your account is locked at the request of a Law Enforcement Agency (Police) You may be a hacker or otherwise malicious user. ![]() Your funds may be associated with a hack, scam, or rug pull that happened in the DeFi space. You may be missing a document for KYC or AML purposes. You may have traveled to a sanctioned country or territory. You have a potential nexus to a sanctioned individual or an entity, or live in a sanctioned location. You may have recently interacted with a known scammer. We need to lock it to protect your funds. Your account could be locked for a number of reasons, including when:Ī hacker may have access to your account. This article explains some of the reasons that your account may be locked, and how you can go about unlocking it. We work hard to minimize that as much as possible, and our teams work directly with affected users to, hopefully, fix these issues.Īs a centralized exchange, we have a duty to protect your funds, collaborate with regulatory and law enforcement agencies, and protect the ecosystem (other users). If you have any questions, please contact customer service.At Binance, we understand that having your account locked is a deeply frustrating experience. ![]()
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